Konica Minolta has received two Buyers Lab (BLI) 2022 Pick Awards in the Document Imaging Software category: its remote visual support tool AIRe Link and its document workflow solution Dispatcher Phoenix. With these awards, Keypoint Intelligence, the world's leading independent provider of testing services and analytical information to the document imaging industry, recognises the most impressive solutions evaluated during the previous 12-month test cycle.
Konica Minolta AIRe Link increases the effectiveness of every skilled employee as well as empowering the spread of knowledge across the entire organisation, all while keeping the workflow profitable. It’s still a young tool, but Konica Minolta has shown consistent support, patching and augmenting AIRe Link since its inception last year – it’s already an impressive solution that we expect will only get better.
Associate Director of Smart Workplace & Digital Transformation, Keypoint Intelligence
We are extremely pleased about this important recognition. It confirms that we are on the right track with AIRe Link. This remote service is now available in all European countries and we have already recorded over 14,000 remote service sessions from around 2,600 users in the last twelve months. We hope that AIRe Link will continue to be so positively received by our customers. A nice side effect is the environmental aspect. AIRe Link has already eliminated the need for more than 853,000 kilometres of travels to customers, which means that around 104 tons of CO2 emissions have not been produced.
Head of Service & Support, Konica Minolta Business Solutions Europe